Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your” or “Client”) and Meralli LLC, a New Jersey limited liability company (“Meralli”, “we”, “us” or “our”), governing your access to and use of meralli-llc.com (the “Site”) and any services we provide to you.

By using the Site, submitting the contact form, or accepting our services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or engage our services.

2. Eligibility

The Site and our services are intended for businesses. By using them you represent that you are at least 18 years old, that you have the authority to bind the company you represent, and that the information you provide is accurate and complete.

3. Nature of our services

Meralli provides back-office and operational support services to motor carriers, including:

• 24/7 dispatch support — sourcing and booking loads, negotiating rates, planning routes and communicating with drivers, brokers and shippers on your behalf;
• fleet management support — maintenance scheduling, breakdown coordination, IFTA reporting, permits, registrations and vendor follow-up;
• safety and compliance support — driver qualification files, CSA monitoring, drug and alcohol consortium administration, audit preparation and incident reporting;
• logbook and ELD support — hours-of-service monitoring, log auditing, correction workflow and driver coaching.

Important. Unless a separate written agreement expressly provides otherwise, Meralli acts as your agent and administrative service provider. We act on your instructions and under your operating authority. You remain the motor carrier of record and remain solely responsible for compliance with all applicable federal, state and local laws, including the Federal Motor Carrier Safety Regulations. Nothing in these Terms transfers to Meralli any duty that the law places on the holder of the operating authority.

We do not provide legal, tax, accounting or insurance advice. Our compliance support is operational assistance and does not substitute for advice from a qualified professional.

4. Quotes and service agreements

Content on the Site — including descriptions of services, onboarding timelines and availability — is provided for general information and is not a binding offer. A quote we issue is an invitation to contract, is valid for the period stated in it (30 days if no period is stated), and may be withdrawn or revised before acceptance.

Services begin only after both parties agree in writing on scope, service levels, fees and start date (a “Service Agreement”). Where a Service Agreement conflicts with these Terms, the Service Agreement controls for the subject matter it covers.

5. Client responsibilities

To allow us to perform, you agree to:

• maintain valid operating authority, insurance coverage and all required permits and registrations;
• provide accurate and current documents, including authority records, certificates of insurance, W-9, driver files and ELD access, and to update them promptly when they change;
• grant and maintain the system access needed for us to perform the agreed services, and to revoke it promptly on termination;
• ensure that your drivers comply with hours-of-service rules and operate vehicles lawfully and safely;
• make timely decisions and give timely approvals where our work depends on them;
• ensure you have a lawful basis to share with us any personal information relating to your drivers or employees;
• pay our invoices in accordance with Section 6.

We are not responsible for delays, losses or non-performance caused by inaccurate, incomplete or late information from you, or by loss of access to systems we depend on.

6. Fees, invoicing and payment

• Fees. Fees are those set out in the applicable Service Agreement. Unless stated otherwise, they are quoted in U.S. dollars and exclude taxes, third-party charges and out-of-pocket expenses.
• Invoicing. We invoice on the cycle stated in the Service Agreement, typically weekly or monthly.
• Payment terms. Invoices are payable within the period stated on the invoice, and within seven (7) days if no period is stated.
• Late payment. Overdue amounts may accrue interest at 1.5% per month, or the maximum permitted by New Jersey law if lower, together with reasonable costs of collection.
• Disputes. Notify us in writing of a disputed invoice item within ten (10) days of the invoice date. Undisputed amounts remain payable on time.
• Fee changes. We may change fees on at least thirty (30) days’ written notice. If you do not accept a change, you may terminate under Section 7 before it takes effect.
• Third-party costs. Amounts owed to brokers, factoring companies, consortium administrators, permit agencies, repair vendors and similar third parties remain your responsibility.

7. Term, suspension and termination

• Term. Unless the Service Agreement states otherwise, services run on a rolling month-to-month basis.
• Termination for convenience. Either party may terminate on thirty (30) days’ written notice.
• Termination for cause. Either party may terminate immediately if the other materially breaches these Terms and fails to cure the breach within ten (10) days of written notice, or becomes insolvent or subject to bankruptcy proceedings.
• Suspension. We may suspend services if an invoice is more than fifteen (15) days overdue, if your operating authority or insurance lapses, or if continuing would require us to act unlawfully. We will give notice where practical.
• Effect of termination. Fees for services performed up to the effective date remain payable. We will complete work in progress where reasonable, return or make available your records in a usable electronic format, and delete or archive remaining data in accordance with our Privacy Policy.
• Survival. Sections 9, 11, 12, 13, 14, 16, 17 and 19 survive termination.

8. Acceptable use of this website

You agree not to:

• use the Site for any unlawful purpose or in violation of these Terms;
• submit false, misleading or fraudulent information through any form on the Site;
• send unsolicited commercial messages, spam or automated submissions;
• attempt to gain unauthorised access to the Site, its server, or any connected system;
• introduce malware, or probe, scan or test the vulnerability of the Site without our written permission;
• scrape, harvest or systematically extract content or contact details from the Site;
• interfere with the availability or performance of the Site for other users.

We may block access to the Site for anyone who breaches this section.

9. Intellectual property

The Site and its contents — including text, layout, graphics, logos, illustrations, icons and source code — are owned by Meralli LLC or its licensors and are protected by intellectual property laws. You may view and print pages for your own business evaluation. You may not copy, reproduce, republish, distribute or create derivative works from the Site without our prior written consent.

“Meralli” and the Meralli logo are marks of Meralli LLC. Third-party names and marks referenced on the Site, including those of freight platforms, remain the property of their respective owners; their use is descriptive only and does not imply affiliation, sponsorship or endorsement.

As between the parties, records, documents and data you provide to us or that are generated on your behalf remain your property. You grant us a limited licence to use them solely to perform the services.

10. Third-party platforms and providers

Our services depend on systems operated by others — load boards, freight platforms, ELD providers, telematics systems, factoring companies and communication networks. We do not control those systems and are not responsible for their availability, accuracy, pricing, policies or decisions, including any decision by a platform to suspend or remove a carrier account. Your use of a third-party platform is governed by that platform’s own terms.

11. Confidentiality

Each party may receive non-public information from the other, including rates, customer lists, operating data and business plans. Each party agrees to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with at least reasonable care. These obligations do not apply to information that is public through no fault of the recipient, was already lawfully known, is independently developed, or must be disclosed by law or court order — in which case the recipient will give notice where legally permitted. These obligations continue for three (3) years after termination.

12. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

We perform our services with reasonable skill and care, but we do not guarantee any particular commercial outcome. Without limitation, we do not guarantee load availability, freight rates, revenue, profitability, CSA score improvement, the outcome of a DOT audit or inspection, or the absence of violations. Compliance obligations remain those of the motor carrier.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERALLI LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, LOSS OF DATA, CARGO LOSS, VEHICLE DOWNTIME OR REGULATORY FINES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS OR OUR SERVICES WILL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100) IF NO FEES WERE PAID.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct or gross negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify, defend and hold harmless Meralli LLC and its members, officers, employees and contractors from and against any claims, damages, penalties, losses and expenses (including reasonable legal fees) arising out of or relating to: your use of the Site; your breach of these Terms or a Service Agreement; your operation of commercial motor vehicles; any violation of transportation, safety, employment or tax law by you or your drivers; cargo claims; accidents or injuries involving your equipment or personnel; or information you supplied to us that was inaccurate, incomplete or unlawfully obtained.

15. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labour disputes, governmental action, failure of telecommunications, internet or utility services, cyberattack, or the failure of a third-party platform on which performance depends. The affected party will give prompt notice and resume performance as soon as reasonably practicable. Payment obligations for services already performed are not excused.

16. Governing law and venue

These Terms and any dispute arising out of or relating to them or to our services are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules. Subject to Section 17, the state and federal courts located in Bergen County, New Jersey have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there and waives any objection based on inconvenient forum.

17. Dispute resolution

• Informal resolution first. Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute by negotiation for at least thirty (30) days after written notice describing the dispute and the relief sought.
• Arbitration. If the dispute is not resolved, it will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Bergen County, New Jersey, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
• Exceptions. Either party may seek injunctive or other equitable relief in court to protect intellectual property or confidential information, and either party may bring a qualifying claim in small claims court.
• No class actions. Disputes will be resolved on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, consolidated or representative proceeding.
• Time limit. Any claim must be brought within one (1) year after it arises, to the extent permitted by law.

18. Changes to these Terms

We may revise these Terms at any time. The current version is always posted on this page with the “Last updated” date. Changes take effect when posted, except that material changes affecting an active Service Agreement take effect thirty (30) days after we notify you. Continued use of the Site or our services after that period constitutes acceptance.

19. General provisions

• Entire agreement. These Terms, the Privacy Policy and any applicable Service Agreement are the entire agreement between the parties on their subject matter and supersede prior discussions and proposals.
• Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture or employment relationship, except that we act as your agent to the limited extent needed to perform the agreed services.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger or sale of assets.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions stay in full force.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Notices. Notices to Meralli must be sent to the address or email in Section 20. Notices to you will be sent to the contact details on file. Email notices are effective on the next business day after sending.
• Headings. Headings are for convenience only and do not affect interpretation.

20. Contact us

Questions about these Terms can be sent to:

Meralli LLC
755 Anderson Ave, Apt 4I
Cliffside Park, NJ 07010, United States
Email: management@meralli-llc.com
Phone: (732) 766-7482

See also our Privacy Policy, which explains how we handle personal information.